COVID-19 Response

We are open for business 

Our team are working tirelessly to deliver vital services to communities across the South of England. We are responding to our clients who are clear that these activities must continue whilst following government guidelines. 

The situation is fast-moving and dynamic. We are therefore continuously reviewing our response to it and are adapting our procedures so as to continue to deliver our services in a safe and responsible way.

We are still taking calls and have set up the below in regards to priorities

1. In the event of a major power outage, a gas leak, or a water leak, we will be in a position to attend within the hour

2. In the event of an emergency boiler or hot water breakdown, lighting outage, localized power outage or similar, we will be in a position to attend within 4 hours 

3. In the event of a insignificant electrical, plumbing or heating issue, we are able to undertake video calls to try and assist with a home fix within reason (no advice will be given for any works requiring a registered expert) if a home fix is not possible an engineer can be booked in at your convenience. 

What we require from you

You will be asked a number of questions via telephone prior to our engineers attendance and we ask 100% transparency so we can prepare as required:

Where inspections or investigations must take place, our engineers are taking a range for precautions to protect the public that they come into contact with, as well as themselves.  These are based on the guidance provided on gov.uk and include:

Personal protective equipment, frequent hand washing with soap or use of alcohol hand sanitizing gel. 

Engineers visiting sites, confirm prior to entering the property, whether anyone is anyone is self-isolating, or has been in contact with anyone who has been diagnosed with COVID19 or has recently gone into self-isolation? 

If the answer is ‘yes’, then the engineer will be cancelled and recorded as an aborted visit and held for rescheduling at a later date.  

In addition, if the engineer visiting a site suspects anything that makes them feels uncomfortable with the situation then they can retreat from site and follow the steps above. 

In accordance with Government guidance, any EPPH staff residing in a household where another person has symptoms, or presenting symptoms themselves, will self-isolate for 14 days. 

Please note. We may ask any new customer to pay a deposit prior to attendance.